Vande Matharam!

 

The country is now universally recognised as a nation on the move and takes its place amongst the successful economies in the region. The future potential is enormous but the country's destiny is in our hands. The time has come to move from small increments to bold, large initiatives. The time has come to stretch the envelope and set goals which were earlier not seen to be possible. The time has come for performance to be measured and for allocated funds of the government to reach the people for whom they were intended.
 

Ratan Tata

 

Being a Roman while at Rome.

Communication is the exchange of ideas and flow of information from one person to another. The ways and means for communication are multiple. Words could be deceiving. Voice could vary from thought. That's why communication is looked into as a whole product of words, voice, facial expressions and body language. In customer service, the voice and facial expressions play a vital role in holding a customer with the organization than a well thought and appealingly written script.